Data Protection and Privacy

To help you better understand this privacy policy, several key terms are defined below.

AILearnova collects several categories of data to provide and improve our AI learning and chatbot courses.

Information you provide directly when interacting with our platform or enrolling in courses includes:

• Full name and contact details such as email address.
• Account registration information and login credentials.
• Payment details necessary for processing course enrollment fees.
• Communication preferences and feedback submitted through support channels.
• Profile information including learning preferences and interests.
• Responses and input during course activities or assessments.

When you use our services, certain data is collected automatically to help optimize the learning experience and maintain platform stability.

• Device information such as operating system, browser type, and IP address.
• Usage data including pages visited, time spent on the site, and interaction patterns.
• Cookies and similar tracking technologies to remember preferences and improve performance.
• Error reports and diagnostic data generated by the platform.
• Location data inferred from IP addresses to customize content.
• Analytics data collected using third-party tools to understand user engagement.

We may receive data about you from trusted third parties to enhance our services or verify information you provided.

• Payment processors supplying transaction confirmations and billing details.
• Authentication providers verifying identity during account login.
• Analytics services that help us analyze usage patterns and improve course content.

The personal data collected is used exclusively for purposes that support delivering and improving our AI learning and chatbot courses.

• To create and manage your user account for course access.
• To process enrollment payments securely and maintain business records.
• To communicate with you regarding course updates, support, and service announcements.
• To customize and personalize course recommendations and learning paths.
• To analyze usage data for improving platform stability and enhancing user experience.
• To comply with legal obligations and prevent fraudulent activities.
• To obtain feedback for continuous development of educational content.
• To enforce terms of service and protect intellectual property rights.

Data processing by AILearnova complies with applicable laws and is based on the following grounds:

• Consent provided by users when registering or enrolling in courses.
• Performance of a contract necessary for delivering educational services.
• Compliance with legal obligations under Canadian law.
• Legitimate interests such as platform security and service improvement.

AILearnova may share collected data with trusted partners exclusively to support service delivery and compliance.

• With payment processors for billing purposes.
• With cloud service providers hosting the educational platform.
• With analytics providers for usage analysis.
• With legal authorities if required by law or to prevent fraud.
• With third-party authentication services for user verification.
• No data is sold or rented to external marketers or advertisers.

Security of your personal data is a priority at AILearnova, and we implement technical and organizational measures to protect information against unauthorized access, alteration, or destruction.

• Use of encryption protocols in data transmission and storage.
• Regular security audits and vulnerability assessments.
• Access controls limiting data access to authorized personnel only.

Users have certain rights related to their personal data, which they can exercise by contacting AILearnova.

• Right to access personal data held by AILearnova.
• Right to correct or update inaccurate or incomplete data.
• Right to request data deletion or restriction of processing within legal limits.
• Right to object to certain data processing activities.
• Right to data portability in a commonly used format upon request.
• Right to withdraw consent at any time without affecting past processing.
• Right to lodge a complaint with a supervisory authority if concerned about data handling.
• Right to be informed about how personal data is processed and used.

• We process data lawfully, fairly, and transparently following GDPR guidelines.
• We minimize data collection to what is necessary for service delivery.
• We provide mechanisms to exercise rights such as access, correction, deletion, and objection as defined in the GDPR.
• You have the right to withdraw your consent for data processing at any time without affecting the lawfulness of processing based on consent before its withdrawal.

If you believe your data protection rights have been violated, you can file a complaint with the Canadian Privacy Commissioner or equivalent regulatory authority.

AILearnova’s services and courses are intended for individuals aged 16 years or older. We do not knowingly collect personal data from children under the age of 16 without parental consent.

Our platform may contain links to external websites for additional learning resources. AILearnova is not responsible for the privacy practices of these third parties.

AILearnova may update this Privacy Policy periodically to reflect changes in laws or our practices. We encourage you to review it regularly for any updates.